Can you ballpark the repair before anyone comes out?

We prefer not to. A guess made without readings tends to miss, sometimes high, sometimes low. The one number available ahead of time is the $89 trip charge; the repair figure follows diagnosis and is in your hands before work starts.

My Sub-Zero fridge and the wine unit beside it are both misbehaving. Am I billed for two visits?

No. Show the technician one Sub-Zero or five on the same trip; the visit line on your bill still reads $89, once. The repairs are quoted one by one, so approving the fridge and postponing the wine unit is perfectly fine.

What if I decide the fix isn't worth it?

Then you decline. That $89 has bought the visit plus a clear diagnosis, and knowing precisely what failed is valuable if you are pricing a new unit instead.

Is condenser cleaning part of the $89 visit?

We do not promise that on this page. At booking, ask whether upkeep like coil cleaning and a seal check can be added during the trip and what it would cost; our maintenance page describes that work.

Could the price climb once the work is under way?

The figure you approve covers the fault that was diagnosed. Should the technician uncover something more after opening the unit, you hear about it and are asked again before any extra work. Your consent comes before any part is changed.

What should I have handy when I book?

Ideally the model and serial, which most Sub-Zero units print on a plate inside the fresh-food or freezer compartment, plus a sentence about what is going wrong and a note about access. Book online or ring (310) 928-9768; every other route is listed under contact.

Pricing

$89 opens the door, the inspection sets the price

Every Sub-Zero house call from Palisades Appliance Care begins with one $89 charge, and that charge buys the drive, the knock and the diagnosis. Repair money is a separate conversation that waits until the grille is off and the fault has a name; whether anything gets fixed after that is your call. Want to talk it through first? Call (310) 928-9768 or book a visit.

Five things a Sub-Zero repair price is built from

When the fault has a name, its price is assembled from a short list of things. Nobody can weigh these from a description on a call, so the repair figure is left blank until the visit.

Which unit it is: A tall column refrigerator, its freezer twin, a glass-door wine unit, a drawer tucked below the counter and a standalone ice maker each have their own anatomy and their own way of coming apart. A complaint like "it feels warm" points to different work in each. The refrigerator repair page alone shows how wide that spread runs within one type.
The component at fault: Gaskets, fan motors, thermistors, control boards, water valves and the sealed cooling circuit are worlds apart in what the replacement piece runs, and some lie a few screws deep while others need half the unit opened.
The cabinetry around it: Panel-ready integrated models live flush in the cabinetry; some have to be coaxed forward or have trim lifted off before anything at the back can be reached. A unit with an open top grille asks for far less handling than one boxed tightly into custom millwork.
The shape the machine is in: Salt air drifting up off the bluffs, a condenser coil furred over with dust, or an earlier repair done some other way can each add steps. Units that have been kept clean usually hide fewer surprises behind the grille.
How many faults are tangled together: One failure can set off another: a fan that quit, say, and left the evaporator wrapped in ice. The technician sorts the urgent from the deferrable and puts a separate figure on each, so the choice stays itemized.

The only fixed figure is the $89 visit: billed once for each trip to your home, even when the technician opens up several cold units on that trip, and every cent of it is subtracted from the final invoice once you approve the fix.

Terms that hold for every visit

Nothing below changes with the address, whether the driveway is in the Riviera or the street is in Mar Vista.

Visit fee: $89 per visit Billed once for each trip to your home, even when the technician opens up several cold units on that trip; every cent of it is subtracted from the final invoice once you approve the fix.
Repair cost: Named after diagnosis Your repair quote comes only after the fault is traced, and no part goes in without your go-ahead.
Telephone: Calls taken 24/7 Calls go through to our line around the clock, on holidays as well as ordinary days.
House calls: Daily, 8 AM–6 PM House calls run Monday through Sunday, starting at 8 AM and ending by 6 PM.
Localities: 11 places Malibu, Topanga, Castellammare, Pacific Palisades, Riviera, Brentwood, Santa Monica, Mar Vista, Westwood, Century City and Beverly Hills.
Online request: Open at any hour Choose a time slot on the calendar; it appears in a panel right here, without leaving the site.

Three misreadings of the visit fee

MisidentifiedEvery extra Sub-Zero looked at means another $89.

Det.What you pay for is our coming over, not a head count of machines. Column, wine unit and ice maker may all get looked at during a single stop, still for one $89.
MisidentifiedPaying for the visit locks you into the repair.

Det.Nothing is locked in. You hear the repair number first and give your answer; a no leaves that one $89 as the whole bill.
MisidentifiedScheduled upkeep is bundled into the visit fee by default.

Det.We make no such promise here. Whether condenser cleaning and a gasket check fall under the $89 or carry their own price is worth asking at booking; the maintenance page describes the work itself.

What does a Sub-Zero repair cost in Pacific Palisades?

Our visit is $89, and going ahead with the fix means those dollars are knocked off what you pay for it. The repair amount hinges on which unit, which part and how snugly the cabinets hold it, so you hear it once diagnosis is finished and well before a screwdriver turns.

Where money enters the conversation, in order

Cost surfaces on exactly two occasions: when booking, where the lone number mentioned is the visit charge, and after diagnosis, where a repair number joins it.

Reach us

Phone (310) 928-9768 whatever the hour, or use the online booking. Tell us which Sub-Zero units seem off and what you have noticed, along with any quirks of the driveway, the steps up to the house or curbside parking.
A time is fixed

Visit hours: every day, 8 AM through 6 PM. Should the calendar still hold an empty slot that day, a same-day arrival is possible; if it is full, we offer the next opening.
The unit gets examined

The technician works through the machine you called about and any other Sub-Zero you mention while there: compartment temperatures, the sound of fans and compressor, the condenser coil, door seals and controls.
A number on the table

You see the repair figure for the confirmed fault, with the $89 already deducted. Two problems mean two separate lines.
You choose

Approve, decline, or sleep on it. Tools come out only after a yes.

Is the $89 trip charge applied to the repair itself?

It is. Once you agree to the fix, all $89 of the visit charge gets taken off the repair total, so nobody pays for the drive twice. Choosing not to repair means that $89 settles the day, however many Sub-Zero units were examined.

Why the repair price waits for the inspection

Warmth in a Sub-Zero has at least six plausible sources: a dusty coil, a fan that has given up, a sensor misreporting, a board fault, a refrigerant issue, a gasket gone limp. From the kitchen floor they are indistinguishable. Between them lies the entire spread of the bill, and telling them apart means unscrewing the grille and testing parts with a meter.

Pricing by phone would force a choice between padding the number to be safe and lowballing it only to revise it on arrival. Neither treats you fairly. A single flat $89 for the trip, an honest search for the real fault, and one figure to consider before any component is swapped is the arrangement we prefer.

For the same reason no repair amounts appear anywhere on this site. A chart of typical costs would be describing a stranger's refrigerator; yours deserves its own figure once someone has actually looked at it. The rating carried over from our previous site, and where it comes from, is explained on our reviews page. For the ownership side of the cost question, see our notes on whether a Sub-Zero earns its price, on the engineering behind that price and on why premium appliances can repay their cost.

Two ways a repair could be priced

Specimen A

Priced down the phone line

Rests on a description rather than readings from the unit
Must cover the worst plausible cause or be rewritten later
Knows nothing about how tightly the cabinetry frames the unit
Leaves the real total uncertain until the end

Specimen B

Priced beside the open unit

Rests on a fault the technician has found and confirmed
Reflects the actual part and the access your installation demands
Arrives before any work, so declining costs nothing extra
Has the trip charge already deducted if you proceed

Only the second method is used here. The one sum we can quote in advance is the $89 trip charge.

What to ask before saying yes to a repair

Any technician worth inviting back will answer these without being pressed. Writing them on a notepad by the fridge door is not a bad idea.

Which component failed, and what test confirmed it
Exactly what the figure covers: part, labor, and the $89 deduction
Whether anything else turned up, and what can sensibly be postponed
Is the part with the technician already, or on order, and will a return trip be needed
How to keep groceries or bottles safe until the work is done
Whether a coil cleaning or seal check could be folded into this trip, and at what price
What our terms say about the work you are signing off on

What people ask us about cost

Can you ballpark the repair before anyone comes out?: We prefer not to. A guess made without readings tends to miss, sometimes high, sometimes low. The one number available ahead of time is the $89 trip charge; the repair figure follows diagnosis and is in your hands before work starts.
My Sub-Zero fridge and the wine unit beside it are both misbehaving. Am I billed for two visits?: No. Show the technician one Sub-Zero or five on the same trip; the visit line on your bill still reads $89, once. The repairs are quoted one by one, so approving the fridge and postponing the wine unit is perfectly fine.
What if I decide the fix isn't worth it?: Then you decline. That $89 has bought the visit plus a clear diagnosis, and knowing precisely what failed is valuable if you are pricing a new unit instead.
Is condenser cleaning part of the $89 visit?: We do not promise that on this page. At booking, ask whether upkeep like coil cleaning and a seal check can be added during the trip and what it would cost; our maintenance page describes that work.
Could the price climb once the work is under way?: The figure you approve covers the fault that was diagnosed. Should the technician uncover something more after opening the unit, you hear about it and are asked again before any extra work. Your consent comes before any part is changed.
What should I have handy when I book?: Ideally the model and serial, which most Sub-Zero units print on a plate inside the fresh-food or freezer compartment, plus a sentence about what is going wrong and a note about access. Book online or ring (310) 928-9768; every other route is listed under contact.

Why won't a repair company give me a price over the phone?

Because one complaint, such as a warm shelf, may come from any of several faults, and those faults vary enormously in effort and parts. An honest number needs the machine opened and tested. That is why we bill the visit at a flat $89 and quote the repair after testing, ahead of any work.

Find out what your Sub-Zero needs

One $89 for the visit, taken off your repair total if you proceed. Phone lines: 24/7. Visit hours: every day, 8 AM through 6 PM.

Line open 24/7(310) 928-9768 Request a visit

$89 per visit, billed once for each trip to your home, even when the technician opens up several cold units on that trip; every cent of it is subtracted from the final invoice once you approve the fix.